Skip navigation

Coronavirus Update: We care about your health and continue to service our customers safely. Read More

Menu

Careers

Dayco Systems is now hiring! If you’re interested, please fill out and submit the form below or give us a call today at (770) 919-9509!

Open Positions:

Customer Service Dispatcher

Job Summary: 

The Customer Service Dispatcher will interact with the company’s customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on a specific product or service.  

Supervisory Responsibilities: 

  • None

Duties/Responsibilities: 

  • Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned service.
  • Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
  • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
  • Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
  • Work closely with the technicians to dispatch calls for install or services.
  • Work closely with account to update invoices and send to the customers.
  • Performs other related duties as assigned.

Required Skills/Abilities: 

  • Excellent communication skills including active listening.
  • Service-oriented and able to resolve customer grievances.
  • Proficient computer skills with the ability to learn new software.
  • Knowledge of, or ability to learn, product, service, or area of customer service specialization.

Education and Experience: 

  • High school diploma or equivalent.
  • Customer service experience required.
  • Experience with the HVAC services and/or dispatching preferred.
  • Experience with ServiceTitan a plus

Physical Requirements:  

  • Prolonged periods sitting at a desk and working on a computer. 

Pay Range: 

  • $15-$17/hr based on experience 
Other Open Positions:
  • Installer
  • Service Technician

Work Experience

Please enter all relevant details including the name of the company, start/end dates of your employment, and the position you held

Education & Certification

Please enter all relevant details including the year you completed the training and certification or degree earned.

What Position Would You Like To Apply For?

  • Please provide any additional relevant information about yourself
  • Please attach a resume in MS Word or PDF format