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Dayco Systems is now hiring! If you’re interested, please fill out and submit the form below or give us a call today at (770) 919-9509!

Open Positions:

Customer Service Dispatcher

Job Summary: 

The Customer Service Dispatcher will interact with the company’s customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on a specific product or service.  

Supervisory Responsibilities: 

  • None


  • Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned service.
  • Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
  • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
  • Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
  • Work closely with the technicians to dispatch calls for install or services.
  • Work closely with account to update invoices and send to the customers.
  • Performs other related duties as assigned.

Required Skills/Abilities: 

  • Excellent communication skills including active listening.
  • Service-oriented and able to resolve customer grievances.
  • Proficient computer skills with the ability to learn new software.
  • Knowledge of, or ability to learn, product, service, or area of customer service specialization.

Education and Experience: 

  • High school diploma or equivalent.
  • Customer service experience required.
  • Experience with the HVAC services and/or dispatching preferred.
  • Experience with ServiceTitan a plus

Physical Requirements:  

  • Prolonged periods sitting at a desk and working on a computer. 

Pay Range: 

  • $15-$17/hr based on experience 
Other Open Positions:
  • Installer
  • Service Technician

Work Experience

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Education & Certification

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What Position Would You Like To Apply For?

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  • Please attach a resume in MS Word or PDF format